Many small shop owners in India mainly sell their products in physical stores and have a limited presence on the Internet. This lack of online visibility often leads to financial losses because they struggle to keep track of their inventory. shopkeepers don't have accounting software to maintain records of their profits and loss. To solve the above problems, the client wanted to develop software that should be easy to use and can run on the SAAS model.
There are millions of small business owners and most of them are non-technical people. However, they should be able to create their store website by themselves within a few steps. They should be able to do tasks like managing inventory, creating invoices, and checking profit/loss reports with very less effort else they will not use the software. We interviewed approx 100 business owners of different fields and there were many iterations while designing screens of software. Every time we used to design mockup screens, we used to get that checked by shopkeepers and check their responses. Technically also, It was a challenging task to create software of that level that will be used by millions of business owners within the next few years from now.
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